FAQs
How do I keep the product in good condition?
Rotate the mattress every three months to maintain healthy and comfortable sleep for a longer period. During cleaning, use a cloth that matches the bedding fabric color to avoid color transfer. Avoid chemical-based cleaning materials and use a damp cloth instead.
What are the requirements for a suitable mattress for newborns?
A suitable mattress for newborns should contain soft sponge, also known as ostrich feathers, and the mattress surface should be completely flat with no voids.
What is a medical mattress?
A medical mattress consists of two sponge layers: a hard lower layer and a soft upper layer.
Should the mattress be chosen based on the individual’s weight?
Yes. If the person weighs 120 kg or more, a hard foam mattress without springs is preferred. If the person weighs between 80 and 110 kg, a medium-hard foam mattress is recommended. If the person weighs 70 kg or less, a soft sponge mattress is recommended.
What is the best mattress for disc patients?
Disc patients usually need a hard mattress made of hard sponge to help align the spinal vertebrae.
What types of mattresses do we offer?
We offer a variety of mattresses, including medical mattresses, spring mattresses, and mattresses made of high-quality sponge.
What distinguishes our mattresses from others?
We use high-quality materials and modern manufacturing technologies to ensure comfort and support. We also offer features such as bacteria protection and spine support.
Can mattresses be customized as per request?
Yes, we provide customization services based on customer needs, including size, firmness, and materials used.
What guarantees do we offer on mattresses?
We offer competitive guarantees on all our mattresses, reflecting our confidence in the quality and durability of our products.
Do you provide delivery and installation service?
Yes, we provide delivery and installation services to ensure a comfortable and smooth customer experience.
What is our return and exchange policy?
We have a return and exchange policy that helps customers feel safe and confident when buying.
How do we ensure the quality of the mattresses we make?
We follow strict quality standards at all stages of production, from selecting raw materials to final manufacturing, to ensure each mattress meets customer expectations.
Can mattresses be manufactured in special or non-traditional sizes?
Yes, we offer customized mattress options in different sizes to suit each customer’s needs.
How long does the delivery process take?
Delivery usually takes from 3 to 7 business days, depending on the location and product availability.
Are consultations provided for choosing the right mattress?
Yes, our team can provide advice and guidance to help you choose the best mattress for your needs.
Can I visit our factory to see the manufacturing process?
Yes, scheduled visits to our factory are welcome, where you can see the manufacturing process and choose the right mattress.
What is the replacement policy in case of a manufacturing defect?
We offer free replacement for mattresses with manufacturing defects within the specified warranty period.
Are after-sales services provided?
Yes, we provide after-sales services to ensure your complete satisfaction with our products and services.